Courses
Insights to Excellence Series
Developing professionals in organizations is one of the hallmarks of high-performing organizations. Leaders looking for ways to improve organization engage in topics like Organizational Maturity and Performance, Operational Quality and Speed, Customer Expectations and Experiences, and Transformational Change Methodologies - and combinations of these!
DURATION: 3 to 6 Hours
FORMAT: Instructor Facilitated Classroom or Roundtable
LANGUAGES: English or Spanish
Let’s start a conversation to move the organization forward. Bring new insights and ideas to the table and challenge your organizational culture. Through these short courses, we share valuable information and knowledge that can be put to practice immediately – to improve your business.
Sample of Courses
Insights to Excellence in: Organizational Maturity and Performance
Loosely put, a system is a collection of parts working together to achieve an output. Doesn’t this remind you of an organization? Yes! This course identifies key elements of our organizational “system” and addresses insights as to how they work together – and how they can be improved.
Insights to Excellence in: Operational Quality and Speed
Customers want your products and services yesterday – and at the highest quality. This isn’t a bad thing; as a customer, you want the same! This course shares what world-class organizations are doing to reduce defects (quality) and eliminating systemic waste (speed up). This combination can help increase revenue and reduce costs.
Insights to Excellence in: Customer Expectation and Experience
A business without customers is a hobby. To acquire customers, and keep them coming back, their experience should always be excellent. This course discusses the entire roadmap from when a customer is a prospect to when the are loyal advocates – and beyond. Excellence at every step. Nothing less.
Insights to Excellence in: Transformational Change Methodologies
Organizations are always changing – by choice or by chance. When leadership commits to change for the better, initiatives often fail because of the way change is managed (or mismanaged). This course introduces proven concepts for managing change and shows how the “new” can replace the “old” in day-to-day operations.