Talks

Organizations need to be open to insights and ideas; the comfortable ones, the left-field ones, and the provocative ones. Often, these thoughts come from external sources like customers, suppliers, or other professionals in the industry (or outside the industry). The important things are to be open-minded, listen, inquire, and engage with the topics.

As an organization, you have all-hands meetings as well as smaller, more intimate leadership sessions. As in many businesses, you may suffer the “no one is a prophet in their own land” and ideas get shot or simply are “plopped” in the middle of the conference room. Couple this with the practice of ignoring new ideas if they are “not invented here”, and you have a problem of getting outside of your daily rut.

Let’s start a conversation to move the business forward. Bring new insights and ideas to the table and challenge your organizational culture. Through these short talks, we share valuable information, knowledge, and insights that can be put to practice immediately – to improve your organization.

• DESIRED OUTCOMES: xxx

• DURATION: 1 to 2 Hours

• FORMAT: Instructor Led Classroom or Roundtable

• LANGUAGES: English or Spanish

xxx

Topic Areas

xxx

Leadership

What does “leadership” mean, look like, in your organization? Does it permeate across all areas of the business and is it serving the organization well? We can facilitate a conversation around this important field and share definitions, principles, and actions that can enhance your establishment’s execution.

Customers

Every organization needs customers to survive and thrive - we all know this. What may be interesting to explore are the myriad of ways customer requirements impact the quality of our products and services throughout our operations. We can share how prospects become customers and how to address key customer “touchpoints” in day-to-day activities.

Strategies

Your organizational strategy can be thought of as a hypothesis - a prediction of an outcome based on the real makeup of the operational system. Executing the system is the experiment that will prove the hypothesis as correct or deliver an alternate result. You may be interested in conversations that uncover approaches to developing, documenting, disseminating, and delivering on appropriate strategies for your organization.

People

We believe people in organizations want to do a good job. Unfortunately, there are many variables that often do not allow them to execute to meet and exceed their production goals. Let’s engage, as learning organizations do, to surface some of the root causes that prevent people, at all levels, be the best they can be.

Processes

Products and services are created via formal, informal, and/or adhoc series of steps, or processes. Processes that are well understood, through documentation and data analyses, deliver higher production quality and speed. We can share what world class organizations do to create cultures of process discipline that lead to defect prevention versus correction. The work is being done - let’s do it better!

Sample Talk Topics

Let’s customize a Talk specifically for your organizational needs. These are sample Talk titles that help show how we focus on specific areas:

* Our Vision Statement: Great Things Come from Small Packages

* From “Hello” to “Thank You for Your Purchase”: Every Customer Interface is Vital

* Opening a Can of Worms: What is Your Paradigm?

* Where Are We Going? Your Leadership Answers this Question

* How Will We Arrive to Our Vision? Your Management Answers this Question

* Are We There Yet? A Roadmap for a “Change” Journey

* The Right Competencies for Our Marketplace: Do You Have Them?

* We Understand Our Processes; Are You Sure?

* Financial Results are Important: What Other Results Do You Review?

*  If Our Business Required a Black Box: What Data Would We Collect and Analyze?